On Bended Knee
Terms & Conditions
Please Note:
It is The Hirer’s responsibility to read the full TERMS & CONDITIONS closely as confirming a booking stipulates you accept the
TERMS & CONDITIONS without exception.
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Ordering, Acceptance & Payment.
The Hirer must pay a 50% deposit upon booking confirmation to authorise On Bended Knee to proceed with the order. This deposit is deemed confirmation of an order. All outstanding payments of the order must be paid to On Bended Knee at least 24 hours prior to the schedule time of your proposal. Failure to do so may result in the forfeit of your deposit.
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Suppliers, Operators & Licensee.
On Bended Knee acts as an ‘agent’ between yourself and suppliers. On Bended Knee does not take responsibility for conduct between yourself and the supplier.
Subject to the terms, On Bended Knee, its Operators and Licensees have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is The Hirer’s responsibility to advise of any changes as your deposit may be forfeited or full costs may be incurred.
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Third-Party Services.
On Bended Knee acts as an ‘agent’ between yourself and any third-party services (i.e photographer, hotels, food service, car service ect). On Bended Knee does not take responsibility for conduct between yourself and the any such third-party services.
If On Bended Knee is hired to book third-party services on The Hirer's behalf, the full cost of the third-party services must be paid in full by The Hirer at the time of booking.
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Subject to the terms, On Bended Knee, it's Operators and Licensees have no responsibility for costs or losses including missed bookings, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is The Hirer’s responsibility to advise of any changes as your deposit may be forfeited or full costs may be incurred.
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Images.
On Bended Knee may take photos of your event for promotional and training purposes. On Bended Knee has the right to post images of your event which do not have the customers in the photo. Any photos which contain photos of the customer may be posted to social media, website or in marketing material at the discretion of On Bended Knee or unless advised otherwise by you. You may request your images to be removed from any such platform at any time.
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Proposal Packages.
Proposal packages may be altered at any time at the sole discretion of On Bended Knee. Any and all proposal packages may be used and reused by On Bended Knee in any fashion and for any reason desired. Prices may change at any given time and will be made known to The Hirer before The Hirer confirms their booking.
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Credit Card Transactions.
If the service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.
All rates are inclusive of GST.
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Rescheduling & Cancellations.
If seeking to reschedule a date, you must notify us more than 48 hours (2) days prior to original agreed upon time of the proposal.
Cancellation charges will apply when cancellations are made:
Less than 72 hours (3) days prior to the scheduled time of the event – 10% of deposit paid upon booking confirmation.
Less than 48 hours (2) days prior to the scheduled time of the event – 75% of deposit paid upon booking confirmation.
Less than 24 hours (1) day prior to the scheduled time of the event – 100% of deposit paid upon booking confirmation.
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Damages or Loss.
On Bended Knee does not take responsibility or any loss, stolen or damaged items during our service.
Weather; In the case of poor weather your event may be suspended and rescheduled to another date.
Outdoor packages which do not have an indoor weather option are subject to weather and may be postponed or rescheduled for safety purposes.
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Refunds.
Refunds are at the sole discretion of On Bended Knee. Refunds are not available for services provided but not utilised by the customers. Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Refunds are not available for confirmed service’s that have been postponed for any reason including weather or confirmed service’s that have been put on hold for any reason. Refunds are not available to customers that choose not to participate on the day of their confirmed booking for any reason whatsoever.
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Food & Beverage.
On Bended Knee may provide alcoholic beverages as an option in packages. Any beverages consumed in a public location is of the customers discretion. We reserve the right to refuse sale to anyone under the age of 18 years.
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Disabilities or special requirements.
Any physical, mental or emotional disability, or special needs that may require special handling, must notify
On Bended Knee prior to the event so that we can be of assistance as best as we can.
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Damage & Loss.
The customer shall be responsible for any loss or damage to any of the hire items arising from the time the customer arrives to their styled area at the agreed time until the agreed departure time. The customer agrees to pay full replacement costs for any equipment lost, stolen or considered by On Bended Knee and their licensees as being irreparably damaged. Such payment shall be made by The Hirer within seven (7) calendar days of such loss or damage coming to the attention of On Bended Knee.
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The Hirer Agrees.
To be responsible for all loss or damage caused to any person or property in relation to the hired equipment or the use there of. The Hirer shall be liable to effect public risk insurance in relation to the equipment for the duration of the period of hire.
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Copyright.
The Hirer acknowledges that copyright in all designs, drawings, proposals, concepts and other material produced by On Bended Knee or any of its consultants in connection with this contract remains the property of On Bended Knee (or it's consultants as the case may be). The Hirer must not infringe copyright in respect of that material.